Overview
Returns
Returns are accepted only if the product is faulty or defective. In such cases, please contact us ( magicpositivecrystal@gmail.com) and we will send you a new item of the same type.
Exchanges for Defective or Damaged Products
Exchanges for Defective or Damaged Products, We offer exchanges only for products that are found to be faulty or damaged. If you encounter any defects, please send us an email ( magicpositivecrystal@gmail.com ) with details and photos of the issue within 14 days of receiving the product. We will evaluate the situation and arrange for an exchange.
Exchange Process
- You can exchange the product for a new item of the same type.
- Contact us via email with the details and proof of the defect within 14 days of receipt.
- Once approved, you’ll need to send the defective product back to us, and we will ship you a replacement.
Shipping Costs
The shipping cost for returning the defective bracelet is the responsibility of the buyer. We will cover the cost of shipping the replacement item to you.
Contact Information
For any inquiries related to exchanges, please reach out to us at [magicpositivecrystal@gmail.com].